Privacy Policy

Information We Collect

Information Provided by Users

We may collect information that you provide directly to us. This typically includes details given during account registration, such as your name, date of birth, email address, username, and password. Additional information may be collected when you make deposits or withdrawals, contact our customer support team, or participate in promotions and competitions.

In some cases, we may also collect identity verification documents or additional data required to comply with legal and regulatory obligations. All such information is provided voluntarily by you.

Technical and Usage Data

Certain technical and usage data may be collected automatically when you visit our website. This can include your IP address, browser type and version, device operating system, pages visited, time spent on the site, and referral sources. This information helps us understand how our services are used and allows us to improve the player experience.

How Information Is Used

The information we collect is used for several purposes. Primarily, it enables us to provide, personalise, and improve the gaming services we offer. This includes account management, processing transactions, verifying your identity where necessary, and ensuring that we can deliver a safe and enjoyable environment.

We may also use the data to communicate with you about important account matters, updates, promotional offers, and responsible gambling information. Where we send marketing communications, we aim to do so only where we believe it may be of interest to you and in accordance with your preferences and applicable rules.

Additionally, the information may be used for analytical purposes, fraud prevention, security monitoring, and to meet any legal or regulatory requirements that apply to our operations.

Data Sharing

Information may be shared with service providers where necessary to support our business activities. These service providers assist with payment processing, website hosting, customer support, marketing assistance, and analytical services. All such third parties are contractually required to maintain the confidentiality and security of the data we share with them.

We do not sell your personal information to third parties for their own marketing purposes. Data may also be disclosed where required by law, regulation, or legal process, or to protect the rights, property, or safety of Spin Panda Casino, our players, or others.

Cookies and Similar Technologies

Our website uses cookies and similar tracking technologies to enhance your experience. These technologies allow us to remember your preferences, maintain your login session, analyse site traffic, and provide personalised content and game recommendations.

You can manage your cookie preferences through your browser settings at any time. However, disabling certain cookies may affect the functionality of the website and the services we are able to provide. We use both session and persistent cookies, and our cookie practices are designed to balance user convenience with privacy considerations.

Data Retention

We retain your personal information only for as long as reasonably necessary to fulfil the purposes outlined in this Privacy Policy or as required by applicable laws and regulations. Once the data is no longer needed, it will be securely deleted or anonymised.

The length of time we keep information can vary depending on the type of data and the purposes for which it was collected. For example, financial transaction records may need to be retained for a longer period to meet regulatory obligations.

Data Security

We take the security of your personal information seriously and implement reasonable technical and organisational measures designed to protect it against unauthorised access, accidental loss, misuse, or alteration. These measures are regularly reviewed to ensure they remain appropriate.

While we strive to protect your data, please be aware that no method of electronic transmission or storage is completely secure. We cannot guarantee absolute security, and you share information with us at your own risk.

User Privacy Requests

You have certain rights regarding the personal information we hold about you. If you wish to access, correct, update, or request deletion of your data, you may contact our customer support team. We will respond to your request in a timely manner and in accordance with applicable legal requirements.

Before fulfilling any such request, we may need to verify your identity to ensure the security of your information. Please note that there may be circumstances where we are unable to comply with your request, for example where fulfilling it would interfere with our regulatory obligations or legal requirements.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or applicable laws. The revised version will be posted on this page with an updated effective date. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

Continued use of our website and services after any changes have been posted will constitute your acceptance of those changes.

Last updated: May 2025